Division 02 · Data Center Field Services
Everything that happens inside the white space.
Data-center work is unforgiving: tight change windows, strict access rules, labeling standards, and no tolerance for a mis-patched port. Our data-center field services teams are trained on hyperscale, colocation and enterprise standards and operate under your method of procedure.
- Fiber terminations per year
- 1.2M+
- Racks deployed per year
- 38,000+
- First-pass QA yield
- 99.4%
Capabilities
What this division does
Structured cabling
- Copper and backbone cabling
- Horizontal cabling
- Cable routing, dressing and labeling
- Cable-tray support and pathway management
- Patch-panel termination and certification
Fiber
- Installation and termination
- Fusion splicing (single and ribbon)
- OTDR and power-meter testing
- Certification and documentation
- Troubleshooting and remediation
Rack deployment
- Rack and cabinet installation and positioning
- Server and network equipment mounting
- Power connectivity support
- Labeling and rack elevations
- High-density AI cluster rack-and-stack
Moves, adds & changes
- Rack moves and relocations
- Patching and new connections
- Port changes
- Hardware additions and replacements
- Cross-connects
Smart hands
- Reboots and power cycles
- Component replacement (drives, optics, PSUs)
- Cable tracing and visual inspections
- Physical troubleshooting
- Inventory checks and hardware installation
Deliverables
What you receive
Visibility is part of the service. Everything below is available in the customer portal, not buried in an email thread.
- Method of procedure (MOP) reviewed before work begins
- As-built rack elevations and port maps
- Fiber and copper test results (OTDR traces, certification reports)
- Photo documentation at defined checkpoints
- Labeling to your standard, verified by QA
- Asset records updated with serials and locations
Engagement models
How you can buy it
- 01
Unit-price scope
Priced per rack, per drop, per splice or per foot — ideal for repeatable deployments at volume.
- 02
Fixed-price project
A defined scope delivered by our Projects division with milestones, QA and closeout package.
- 03
Smart-hands agreement
On-demand technicians under a Basic, Priority, Critical or Dedicated support tier.
- 04
Embedded team
A standing data-center team on your campus that absorbs install, MAC and break-fix work.
Do you work to our standards or yours?
Yours. We onboard to your labeling conventions, cable-management standards, MOP templates and change-control process. Where a customer has no standard, we apply the Super InfraWorks installation standard, which follows TIA-568 and BICSI practice.
Can you support AI and high-density deployments?
Yes. Our rack-deployment crews routinely install high-density GPU racks, including heavy-rack handling, rear-door and liquid-cooling interfaces coordinated with mechanical trades, and high-count fiber fabrics.
How do you handle site access and escorts?
Access requirements live on each site record. Dispatch only assigns technicians who hold the required customer badge or credential, and escort requirements are built into scheduling.
Can we buy smart hands without a long-term contract?
Yes. Basic-tier smart hands can be purchased per incident against a standard rate card. Most customers move to a Priority or Critical agreement once volumes justify guaranteed response times.
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